----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: "BrainGeek Support" <support@braingeek.com>
Cc: "BrainGeek Auctions" <auctions@braingeek.com>
Sent: Monday, September 22, 2003 10:58 PM
Subject: Re: awaiting refund for eBay #2743798016, shipping and insurance

BrainGeek,

I have now filed a complaint with with The Internet Fraud Complaint Center.

A copy of the complaint can be seen here:

http://mattleech.com/braingeek

Matt Leech.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Saturday, September 20, 2003 9:58 AM
Subject: awaiting refund for eBay #2743798016 and shipping

To Braingeek Support,

IMPORTANT: The service that I have received from Braingeek since placing my order and making payment nearly two months ago is so poor that if I do not receive a reply to this e-mail by Monday evening (22nd September 2003) confirming that a refund will be given within 24 hours, the next e-mail that I send to you will be CCd to The Internet Fraud Complaint Center (IFCC) which is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). http://www.ifccfbi.gov. Obviously I do not expect any action to be taken by them immediately but I will then continue to CC them on all the subsequent daily e-mails that I send to you until I receive a refund.

So, have you processed my refund for $176.00 yet?

This is my sixth e-mail to you since your last correspondance on the 3rd of September, my previous five e-mails have all gone unanswered.

Please send the refund to my PayPal account using the address matthewrleech@hotmail.com.

Matt.
----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Friday, September 19, 2003 9:31 AM
Subject: awaiting refund for eBay #2743798016 and shipping

Hi,

Have you processed my refund for $176.00?

Original eBay price $155.00
Standard shipping cost $12.00
Additional shipping cost for UK $6.00
Insurance $3.00

I have not received any correspondence from Braingeek since the 3rd of September. This is my fifth e-mail to you since that time.

Matt.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Thursday, September 18, 2003 9:05 AM
Subject: awaiting refund for eBay #2743798016 and shipping

Hi,

Have you processed my refund for $176.00?

Original eBay price $155.00
Standard shipping cost $12.00
Additional shipping cost for UK $6.00
Insurance $3.00

Matt.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Monday, September 15, 2003 1:55 PM Subject: Re: [#891070] eBay #2743798016 - waiting for a month!

Hi,

As you have not replied to my two e-mails below I would now like a refund. Please tell me when this will be done.

It is almost 7 weeks since I paid for this graphics card and not once have I been given an honest explanation for the excessive delay.

Matt Leech.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Monday, September 08, 2003 2:28 PM
Subject: Re: [#891070] eBay #2743798016 - waiting for a month!

Hi,

Did you find that elusive tracking number?

Matt.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <support@braingeek.com>
Sent: Wednesday, September 03, 2003 7:37 AM
Subject: Re: [#891070] eBay #2743798016 - waiting for a month!

Hi,

I put the e-mails on the Web so that whoever at Braingeek was investigating
this delay could see the correspondance without having to track down the
person that I had been liaising with.

Please note that I haven't requested a refund yet, I'd rather have the
graphics card but only if you have them in stock now.  I don't want to be
told "We are awaiting a delivery ...".

Thanks,
Matt.  

----- Original Message -----
From: <support@braingeek.com>
To: <matthewrleech@hotmail.com>
Sent: Wednesday, September 03, 2003 1:01 AM
Subject: [#891070] eBay #2743798016 - waiting for a month!

BrainGeek Support

Not sure why we need the correspondence on a website. I will check to see if a tracking number is available and if not, put in a refund request.  

----- Original Message -----
Ticket Submission using Braingeek's web site

Full Name:* Matthew Leech
Email Address:* matthewrleech@hotmail.com
Telephone: {not shown}
Department:* Support
Subject:* eBay #2743798016 - waiting for a month!
Message:* Hi,

I have been waiting for over a month now to receive the graphics card that I purchased from Braingeek via eBay auction #2743798016.

Please tell me what is happening with this order and when I can expect delivery.

You can find all correspondance including this Query Submission at this Web site:

http://mattleech.com/braingeek

Thank you,
Matt Leech.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: <auctions@braingeek.com>
Sent: Monday, September 01, 2003 9:49 AM
Subject: Re: Any news on shipping the graphics card? eBay #2743798016


Hi,

Any progress since your last e-mail on 22nd Aug?

Any reply to my e-mail below?

Matt.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: "BrainGeek Auctions" <auctions@braingeek.com>
Sent: Thursday, August 28, 2003 9:19 AM
Subject: Re: Any news on shipping the graphics card? eBay #2743798016


BrainGeek,

I'd like to point out that you've had my money for a month now.

You said weeks ago that you'd give me a tracking number which you have not done, but
now you're saying "am attempting to track this
down in customs"...

Really?  So the card has been shipped?  If so, what is the tracking number?

What's going on?  Please reply ASAP.

Matt.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Friday, August 22, 2003 7:28 PM
Subject: RE: Any news on shipping the graphics card? eBay #2743798016


I am attempting to track this down in customs. I will let you know when
I hear something. :)

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Friday, August 22, 2003 1:19 AM
To: BrainGeek Auctions
Subject: Re: Any news on shipping the graphics card? eBay #2743798016

Hi,

I haven't received a reply to the e-mail below which I sent three days
ago.

Matt.

----- Original Message -----
From: "Matthew R Leech" <matthewrleech@hotmail.com>
To: "BrainGeek Auctions" <auctions@braingeek.com>
Sent: Tuesday, August 19, 2003 10:15 AM
Subject: Re: Any news on shipping the graphics card? eBay #2743798016


Hi ,

On Wednesday 30th July you said:
> Our schedule looks like the card should go out early next week

and on Sunday 10th August you said:
> There should be a tracking number in the database on Monday

It has been a week since I heard anything and nine days since the
"tracking number" comment so I was wondering if the card been
shipped yet?

Thanks,
Matt Leech.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Tuesday, August 12, 2003 9:25 PM
Subject: RE: Any news on shipping the graphics card? eBay #2743798016


Actually we process hundreds of orders per day. That is why we stated in
our ebay listings the shipping times. Later on if you needed more we
could make different arrangements as it basically the ebay orders that
slow things down.

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Monday, August 11, 2003 8:45 AM
To: BrainGeek Auctions
Subject: Re: Any news on shipping the graphics card? eBay #2743798016

Sorry to hassle you about this but it's coming up to two weeks since I
paid for the graphics card.  I was hoping to get the card,
try it out, and then buy a few more from you, but the longer it takes to
send me a single card the more reluctant I will be to do
this.

Do you actually have the cards or are you waiting for a delivery?  I'd
rather you were straight with me and told me if there was any
kind of problem.

I appreciate that you've replied to all of my e-mails but I don't feel
that I'm getting the full picture.

Have you actually shipped the item yet or if not, when do you expect to?

Thanks again,
Matt (slightly worried).

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Sunday, August 10, 2003 9:41 PM
Subject: RE: Any news on shipping the graphics card? eBay #2743798016


There should be a tracking number in the database on Monday. :)

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Saturday, August 09, 2003 4:13 PM
To: BrainGeek Auctions
Subject: Re: Any news on shipping the graphics card? eBay #2743798016

Hi there,

What's the latest?

Thanks,
Matt.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Wednesday, August 06, 2003 4:42 AM
Subject: RE: Any news on shipping the graphics card? eBay #2743798016


I should have a tracking number soon, and I will get it to you as soon
as I have it in the database. :)

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Tuesday, August 05, 2003 3:24 AM
To: BrainGeek Auctions
Subject: Any news on shipping the graphics card? eBay #2743798016

Hi there,

Any progress with shipping the card?

Ta,
Matt.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Thursday, July 31, 2003 7:14 PM
Subject: RE: Question for seller -- Item #2743798016


Of course, I will get it to you shortly. Just been real busy trying to
keep up with all the e-mails! :) Your on my notes.

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Thursday, July 31, 2003 1:50 AM
To: BrainGeek Auctions
Subject: Re: Question for seller -- Item #2743798016

Have I earned my positive feedback?

;)

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Thursday, July 31, 2003 5:17 AM
Subject: RE: Question for seller -- Item #2743798016


Thanks Matt! :)

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Wednesday, July 30, 2003 2:30 PM
To: BrainGeek Auctions
Subject: Re: Question for seller -- Item #2743798016

Insurance payment made.

Cheers,
Matt.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Wednesday, July 30, 2003 8:46 PM
Subject: RE: Question for seller -- Item #2743798016


Matt:

Either e-mail will work. I would do it under braingeek to keep things
straight. The other e-mail is just our primary payment receiving
address.

Our schedule looks like the card should go out early next week, we did
have some delays this week that have backlogged about 30 orders.

Thanks! :)

-----Original Message-----
From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
Sent: Wednesday, July 30, 2003 12:25 PM
To: BrainGeek Auctions
Subject: Re: Question for seller -- Item #2743798016

Ok, I'll send an additional payment of $3.

Should I send the payment to Total Tracks (payments@cddist.com) or
BrainGeek
(auctions@braingeek.com) ?  It looks like the payment for the card went
to
Total Tracks but I'd just like you to confirm it.

Thanks for being honest about insurance, a lot of eBay sellers
overcharge
shipping and insurance simply to make more money on the final bid, it's
annoying when you've paid £10 shipping and then a package turns up with
a
£3.50 postage sticker on it.

When will you be able to send the graphics card?

Matt.

----- Original Message -----
From: "BrainGeek Auctions" <auctions@braingeek.com>
To: "'Matthew R Leech'" <matthewrleech@hotmail.com>
Sent: Wednesday, July 30, 2003 6:32 PM
Subject: RE: Question for seller -- Item #2743798016


> Insurance should be the same amount.
>
> -----Original Message-----
> From: Matthew R Leech [mailto:matthewrleech@hotmail.com]
> Sent: Wednesday, July 30, 2003 3:02 AM
> To: BrainGeek Auctions
> Subject: Re: Question for seller -- Item #2743798016
>
> Thanks for this info, I have now purchased from your auction.
>
> I have paid through PayPal and as per the message that I included I
> added a
> further $6 to the shipping cost.
>
> Please let me know how much postage insurance will be, I guessed that
it
> would be more than $3 for international parcels so I removed that part
> of
> the payment from my PayPal transaction.  When you tell me how much
> insurance
> is, I'll decide whether I want it and if necessary, send you another
> payment.
>
> Please post to:
>
> Matt Leech
> C/O Misys
> 12 George Road
> Edgbaston
> Birmingham
> B15 1NP
> United Kingdom
>
> +44(0)121 623 5126
>
> Thanks,
> Matt.
>
> ----- Original Message -----
> From: "BrainGeek Auctions" <auctions@braingeek.com>
> To: <matthewrleech@hotmail.com>
> Sent: Wednesday, July 30, 2003 2:19 AM
> Subject: RE: Question for seller -- Item #2743798016
>
>
> > $6.00 more.
> >
> > -----Original Message-----
> > From: matthewrleech@hotmail.com [mailto:matthewrleech@hotmail.com]
> > Sent: Tuesday, July 29, 2003 9:34 AM
> > To: auctions@braingeek.com
> > Subject: Question for seller -- Item #2743798016
> >
> > Hi there,
> >
> > What is the cost of shipping to the UK?
> >
> > Thanks,
> > Matt.
> >
> > --------------------
> >
> >
> > Question from:           mattleech
> > Title of item:           ATI RADEON 9600 PRO 128MB AGP 8X NEW!
> > Seller:                  brain-geek
> > Starts:                  22-Jul-03 23:35:35 BST
> > Ends:                    01-Aug-03 23:35:35 BST
> > Price:                   Starts at US $155.00
> > To view the item, go to:
> > http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=2743798016
> >